# Road Angels Assist

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# Road Angels

# Services

### Flat Tyre

In the event of you getting a flat tyre and not having a spare one at hand we will arrange for a spare to be delivered to you and have you back on the road. We will also assist with a tyre change as and when needed.

### Flat Battery

For those incidents when your battery is flat, we will jump start your vehicle and get you moving in no time.

### Towing

Should your vehicle be involved in an accident or in any type of Breakdown, Road Angels will arrange for your vehicle to be Towed to the nearest Service Centre or to a Panel Beater of your choice.

### Lost or Locked in Keys

Where you have locked in your keys, we will organize for a locksmith to open the vehicle and retrieve the keys. If spare keys are available, we will arrange for their pickup and delivery within the specified radius.

### Fuel Run Outs

We will arrange and pay for fuel to be brought to you. The cost of fuel is for the client's account. Where a vehicle has been misfuelled, we will arrange for tow to the nearest service centre.

### Courtesy Vehicle

Where your vehicle cannot proceed with a journey, Road Angels will arrange for you and your passengers or loved ones to be transported to your normal place of residence or chosen destination within the stipulated radius.

### Transmission of urgent messages

A Road Angels will relay urgent messages of your delay or changed arrangements to a nominated family member or business colleague at your request.

All our services are subject to our
Terms and Conditions.

# Road Angels

## Contact Us

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# Road Angels

# About Us

Road Angels Pvt ltd is a 24 hour Roadside Emergency company offering Roadside emergency response to motorists in Zimbabwe and across borders. Road Angels has branches across Zimbabwe's major centres and continues to expand to other centres so that our response time becomes as short as possible countrywide.

#### Any one can access our services via any of the following:

- By joining our membership programme to enable you to enjoy free Roadside assistance anytime anywhere anyday.
- By opening an account with us for Corporates, small companies, government departments, NGO'S and Fleet operators so that you can enjoy Roadside Assistance and have the flexibility of paying later.
- By calling us as and when one needs Roadside assistance and paying cash for the service.

# Road Angels

# Branches

#### We currently have branches in:

#### Harare

HARARE - HEAD OFFICE
23 Ceres Road Avondale
Harare
Zimbabwe
Tel: 334 304/334 418/336 841/336 721
Fax: 332 357

#### Bulawayo

Number 19 Ironbridge Road
Belmont
Bulawayo
Tel: 471622/471644

#### Mutare

Mutare Polytechnic
Box 640
Josiah Tongogara/Vincent Ave
Mutare

#### And mobile units in:

#### Gweru

#### Masvingo

#### Beitbridge

#### Rusape

#### Chitungwiza

#### Zvishavane

# Road Angels

## Emergency Contact Details:

Police Contact Numbers Fire Brigade Ambulance Services 24hr Fuel Stations Insurance Companies Vehicle Inspection Dept 24hr Mechanic Funeral Parlour

# Road Angels

## Zimbabwe Distance Calculator

From: |
To: |
Distance (kilometres): |
Distance (Miles): |

Please note that the distances shown above are approximations and represent the shortest practical route for a light passenger vehicle.Some routes therefore include gravel roads if the alternative surfaced distance is excessive.

# Road Angels

## Zimbabwe Road Traffic Fines

Please note that the fines displayed below are subject to change at any time without prior notice and should only act as a guide.

#### Fail to...

Display current vehicle licence | $5
Produce documents within 7 days to Police | $5
Produce documents within 7 days to VID | $10
Licence vehicle registered vehicle-all classes | $10
Display registration mark and Number OR its illegible | $10
Notify change of ownership 14 days | $10
Signal – slow down, stop turn left or right | $10
Stop – minor accident | $20
Stop – serious accident | Court

#### No...

Number plate | $10
Rear Number plate light | $5
Drivers licence | $20
Insurance | $10
White front reflectors | $5
Red read reflectors | $5
Red “T” on rear trailer | $10
Motor vehicle + Trailer longer than 8 metres – No amber side reflectors @ 4mt – each | $5
Red triangles | $15
Horn or abuse of horn or fail to use horn | $10
Stopping, No parking, no left or right turn | $5

#### Vehicle Defects:

No headlights, one headlight or no side lights | $5
No headlights or side lights | $10
Headlights causing dazzle | $15
No dip switch | $10
Foot brakes not working | $20
Hand brakes not working at all – max | $15
Unable to keep vehicle still when brake applied | $15
No windscreen wiper | $5
Windscreen not providing clear undistorted vision | $10
No exhaust silencer | $10
Inefficient exhaust silencer | $5
Causing excessive smoke | $10
Leaks of oil and fuel onto road | $5
Dangerous tyre – canvas showing – per tyre | $5
No Safety belt | $5

#### Speeding:

Over speed limit by 1-5km/hr | Caution
Over speed limit by 6-15km/hr | $5
Over speed limit by 16-25km/hr | $10
Over speed limit by 26-35km/hr | $15
Over speed limit by 36-50km/hr | $20
Over speed limit by 50km/hr+ | Court

#### Other:

Proceed against red robot | $20
Proceed against amber robot | $10
Encroach over white line at a robot | 10
Fail to stop at flash lights – Railway crossing | $20
Overtaking over solid white line | $20
Double parking | $5
Stop or park within 7.5 mt. of intersection | $15
Fail to give way to right-uncontrolled intersection | $15
Cut corner when turning right | $10

# Road Angels

## Police Contact Details:

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Select Tel Number:

# Road Angels

## VID Contact Details:

Select Province:
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Select Tel Number:

# Road Angels

## 24hr Service Stations

### Harare

• Redan - Masas Mutare Road
• Redan - 7th street and Samora M
• Sakunda - Glenara Avenue
• Total - Avondale
• Total - Samora Machel
• Total - Motor City
• Trek - Graniteside
• Trek - Chatter Steet
• Floyd - L Takawaira Street
• Petro Trade - Seke Road

### Bulawayo

• Trek- Fort Street
• Redan

### Mutare

• Sakunda
• Redan

### Gweru

• Total – Consila Harare Road
• Redan – Mvuma Road
• Dollar Motors
• Total Town- Main Street

### Masvingo

• Redan
• Total – Croco Motors
• Glow petroleum – Beitbridge Road

### Kadoma

• Redan

### Gutu

• Redan

### Rusape

• Total –Mutare Road
• Master’s Inn – Mutare Road
• Zuva – Mutare Road

### Zvishavane

• Total – Robert Mugabe Way

### Marondera

• Ram Petroleum – Mutare Road

### Beitbridge

• Redan
• Engene

# Road Angels Assist

TERMS AND CONDITIONS
This agreement shall be governed, and the terms and conditions construed according to the laws of Zimbabwe. The parties to this agreement do hereby agree to the jurisdiction of the High Court.
1. Road Angels Road Side Assistance Programme covers the vehicle only and not the individual.
2. Road Angels Roadside Assistance Programme covers the vehicle only in the event of a Roadside emergency, commercial movement which is not Roadside related is not covered, we reserve the right to charge for any movement which we deem to be commercial.
3. Commencement of services to members is, three (3) days after payment of first subscription, and 48 hours for companies, company fleets or insurance companies.
4. Please ensure a Road Angels identification sticker is visibly attached to your windscreen at all times. Assistance is only available only to fully paid up members.
5. In the event that it cannot be proved that you are paid up and the control office also is down, Road Angels reserves the right to charge you on site in cash for any services rendered.
6. Depending on which scheme one chooses, the first 30/60 kilometres to the nearest service centre shall be free; thereafter charges at RA approved rates shall apply. Distance will be measured as two way, from the time our vehicle leaves our control centre kilometres will start clocking.
7. Whilst every effort will be made to safeguard goods left in towed vehicle, Road Angels shall not be held responsible for goods left in a vehicle being towed.
8. Road Angels strives to arrive within thirty minutes of a call within town and within 1:30hrs for highways and country roads but we reserve the right to exceed this where causes are beyond our control.
9. There shall be a maximum number of 4 assists on Angel basic and 8 assists on Angel Supreme per year respectively. Unless otherwise specified by a different special arrangement like Angel lite.
10. No passengers shall be allowed in vehicle being towed.
11. Multiple destinations for the same call out will not be permitted.
12. For onward destination assistance only one destination will be permissible per call out.
13. Where a vehicle cannot proceed with its journey, Road Angels will arrange for you and your passengers to be transported by their courtesy car to your normal place of residence within the stipulated radius and only one nominated address will be chosen as a destination.
14. Only four passengers can be assisted together with the driver per each assist.
15. Priority will be given to vulnerable persons or persons deemed to be in vulnerable situations.
16. Road Angels, its agents and/or its employees shall be indemnified for the negligent, whether gross negligence or otherwise wrongful acts and/or omissions of any other persons or legal entity who provide direct or indirect services to a client in terms if this agreement.
17. In the event of fuel being delivered to a member, the cost will be for the member’s account.
18. In the event of a tyre being delivered to a member, the cost will be for the member’s account.
19. In the event of a battery being delivered to a member, the cost will be for the member’ account.
20. Any toll or congestion charges incurred in connection with your vehicle being towed/recovered or any assistance being rendered to you are for the member’s account.
21. Road Angels will assume that any person driving a vehicle has permission to do so and assistance will be rendered once requested.
22. The Member has the right to cancel their Membership within 14 days of commencement of the Membership. There shall be no refunds for any cancellations whatsoever.
23. Members should contact Road Angels within a reasonable time after breakdown to request assistance as response time is only measured from when we receive the distress call.
24. If you are not by your vehicle at the time of the breakdown and you are unable to be present at the time assistance arrives Road Angels reserves the right to refuse assistance. 25. Road Angels reserves the right to refuse assistance to vehicles involved in any “Motor Sport Event”, including, without limitation, racing, rallying, trials or time-trials or auto test.
26. Road Angels reserves the right to refuse assistance to a member who requires transportation or of any animal/s.
27. Road Angels shall have the right to amend any of these terms without prior notice to its members.
28. The unenforceability of part of these terms shall not render the whole agreement null and void.
29. No latitude extension of time or other indulgence which either party may allow the other shall be deemed to be a waiver of such party’s rights or shall preclude either from enforcing such right in the future.
30. No cancellation shall be permitted until the membership lapses and all memberships are valid for a minimum of 12 months. If membership is cancelled there shall be no refund.

# Road Angels Assist

# Insurance Companies

### RM Insurance Head Office

100 The Chase
Mutual Gardens
Emerald Hill
Harare
Tel: 332646

### Credsure Insurance

Credsure House
69 Sam Nujoma St
Harare
Tel: 738944 , 706101 , 706102

### Nicoz Diamond Insurance

Insurance Centre
30 Samora Machel Avenue
Harare
Tel: 704911 , 0800 4244(Toll free)

### Heritage Insurance

Bard House
69 Samora Machel Ave
P. O. 2469
Harare
Tel: 705221 , 705221

### Tristar Insurance

No. 61 Samora Machel
1st Floor
Pearl House
Cnr Samora Machel and 1st Street
Harare
Tel: 777915 , 777918 , 777921 , 777924

### Champions Insurance

1 Mold Crescent
Kensington
Harare
Tel: 252503

### Altifin Insurance

3rd Floor Bluebridge & 2nd Floor Greenbridge
Eastgate
P.O Box 2392
Harare
Tel: 748866 , 748867 , 748868 , 0772257314

### Clarion Insurance

2nd Floor
Blue Bridge North
Eastgate
2nd Street/R Mugabe
P.O.Box 2
Harare
Tel: 250781 , 250782 , 250783

### Cell Insurance

The Honeycomb
5th Floor Finsure House
82-84 Kwame Nkrumah Avenue
Cnr Sam Nujoma
Harare
Tel: 792955 , 793259 , 793269 , 793405

### Evolution Insurance

Mt. Pleasant Business Park
Ground Floor
Zim Trade House
904 Premium Close
Mount Pleasant
Harare
0772143712

### Sanctuary Insurance

15 Princes Road
Belvedere
Harare
Tel: 785921 , 785924

### Alliance Insurance

Suite 1 & 2 Westgate House West
Westgate
Harare
Tel: 334925

# Road Angels Assist

# Ambulance Services

### National (994)

Call

### Harare (250011)

Call

### Bulawayo (62188)

Call

### Mutare (62107)

Call

### Gweru (221214)

Call

### Masvingo (263463)

Call

### Kwekwe (22778)

Call

# Road Angels Assist

# Fire Brigade

### National (993)

Call

### Harare (783984-7)

Call (..84) Call (..85) Call (..86) Call (..87)

# Road Angels Assist

# Funeral Parlour

### Nyaradzo

### Harare

Call 796329 Call 250413

### Bulawayo

Call 65217

### Mutare

Call 67382

### Gweru

Call 221272 Call 221262

### Masvingo

Call 26611 Call 26619

### Kadoma

Call 26855 Call 26856 Call 26857 Call 26857

### Marondera

Call 20081

# Road Angels Assist

# 24 Hour Mechanic

You can call our Mechanic any time from anywhere in the country and recieve FREE telephone assistance for minor problems. He/She will talk you through the diagnostic process and try to get you back on the road as soon as possible

Call

# Road Angels Assist

# Toll Gate Locations

1. NORTON TOLL GATE
2. ESKBANK HARARE -MT DARWIN ROAD
3. CHIVI TOLLGATE – MASVINGO BEITBRIDGE ROAD
4. PPC CEMENT NTABAZINDUNA TOLLGATE
5. FLAMINGO – GWERU Shurugwi ROAD
6. MUSHAGASHI – MASVINGO
7. SKYLINE MASVINGO ROAD
8. FIGTREE – PLUMTREE BULAWAYO ROAD
9. LIONS DEN – CHINHOYI KAROI ROAD
10. UMGUZA- BULAWAYO
11. INKOMO – HARARE
12. ENTERPISE ROAD – HARARE
13. RUWA MUTARE ROAD
14. CHITUNGWIZA – SEKE
15. RUSAPE 14 KM PEG
16. KADOMA – HARARE BULAWAYO ROAD
17. MUTARE – HARARE ROAD
18. MASHAYAMVURA – MUTARE MASVINGO ROAD
19. GWERU – MVUMA ROAD
20. TREETOP – GWERU
21. HWANGE- VICFALLS ROAD
22. NAUDE QUARRY – BULAWAYO BEITBRIDGE ROAD
23. LUTUMBA BEITBRIDE 23KM PEG