# Help & Support

# About

Designed and developed by One Crayon
Icon courtesy of Paul Smith

## Email support

tapnote@onecrayon.com

## Privacy

TapNote Lite checks for updates at most once per day. Info I collect and your privacy.

- # Documents

  When you launch TapNote you will see a list of all your documents. A document can contain as little or as much text as you want.

  ## Adding a new document

  Tap the button to create a new document. Once the document is created, you can immediately start typing and the first few words will be used as your document's new name.

  ## Deleting a document

  Swipe across a document in the documents list and tap the button to delete it.

  ## Editing a document

  Tap a document in the list to begin editing it. When you are done editing, use the universal back gesture to return to the documents list.

  ## Sort your documents

  You can choose to sort your documents by name, most recently modified, or least recently modified by tapping and holding on the documents list header.

  ## Filter your documents

  In the documents list, start typing to filter your documents based on their names.

  ## Shortcuts

  Tap and hold a document in the list to open a context menu with options to email the document or open it in a new card. Use a forward swipe in the gestures area to create a new document.

- # Editing a document

  To edit a document, tap it in the documents list. Once the document is loaded, your cursor will automatically be placed at the end of the document, or you can tap to place it somewhere else.

  ## Renaming your document

  Tap the document name to rename your document. Tap out or hit enter to stop editing the name and return to editing the document's text.

  ## Untitled documents

  When you create a new document it will be called "untitled" by default. If you begin typing in an untitled, empty document, the name will be automatically set to the first line of your document (or first few words, if the line is long).

  ## Reading mode

  If you need to read or otherwise reference your document rather than edit it, rotate your phone to enter reading mode.

  ## Saving and exiting

  When you are done editing, use the universal back gesture to return to the documents list or toss the card off your screen. Your edits will be automatically saved.

  ## New Cards

  While editing a document, tap the menu and then tap Open in New Card to view the document in its own card (or use the shortcut touch+O). When you are done with the document card, throw it off the top of the screen as you would normally (your changes will be automatically saved).

  ## Email document

  While editing a document, you can choose to email it by tapping the menu and tapping Email Document... (or use the shortcut touch+E).

  ## Delete document

  While viewing a document, you can choose to delete it by tapping the menu, tapping Delete Document, and then confirming your decision.

  If you exit an untitled, empty document it will be automatically deleted without prompting.

  ## Shortcuts

  To use any of the shortcuts listed in the menu, hold a finger in the gesture area and type the letter for the shortcut. To jump to the top or bottom of a long document, swipe down or up with two fingers instead of one.

- # Synchronization

  Synchronizing with Dropbox will backup your documents and allow you to edit or view them on your computer and other devices.

  If you are a new Dropbox user, sign up here to give both of us some extra free disk space.

  ## Synchronization schedule

  TapNote will automatically synchronize your documents:

  - On app launch
  - When you tap the button
  - When a document is saved
  - Periodically while the app is running

  TapNote may stay active for a short time after you close it while it pushes your most recent changes. If this happens, it will place a dashboard in your notifications area with upload progress and will completely exit once the upload is complete. Afterward, TapNote will not attempt to contact the server until the next time you launch the app.

  ## Handling conflicts

  If a document has been changed both on your device and on Dropbox since the last sync, a conflict will be generated. To resolve the conflict, tap it in the documents list and choose which version of the file you wish to keep. You may edit either version to manually merge changes.

  ## Past versions

  Dropbox saves all past versions of your files (including deleted files) for 30 days. If you make a mistake, you can revert to a previous version or restore a deleted file in the Dropbox web interface.

  ## Disabling sync

  If you wish to disable automatic sync, toggle Dropbox sync off in the app menu. You can still tap the button to synchronize manually.

  ## Log out from Dropbox

  If you wish to disallow TapNote future access to Dropbox, you can do so on your Dropbox account page. If you do this, the next time you enable Dropbox sync you will need to log in again.

  ## Disallowed characters

  The colon character (:) is not allowed in document names. Additionally, if you use any of the following characters in a name, your file will not be transferred to Windows computers: < > " / \ | ? or *. More info.

- # Upgrading

  If paid apps are available in your country, you can upgrade to the full version of TapNote by purchasing it in the Palm App Catalog at any time.

  Before you upgrade, make sure to enable Dropbox sync so that you can easily migrate your documents to the full version.

  There are many good reasons to upgrade:

  - Customize the theme, font, and font size
  - Quick Text for quickly inserting dates and times
  - Document stats for word and character counts
  - Just Type support (WebOS 2.0 only)
  - Continued access to upcoming awesome features
  - Supports future development!

  I will continue to maintain TapNote Lite (including porting bug fixes or optimizations that I make to TapNote), but it is unlikely I will add any new features to the lite version. If the current limited feature set is all that you need, enjoy! Otherwise, please consider supporting me by buying the full version.

  If you have any questions or problems upgrading, please email me at tapnote@onecrayon.com

- # Debugging

  Enable sync debugging below to generate and email a sync log the next time you sync.

  - Sync Debugging

  If you are having any other problems, please email tapnote@onecrayon.com.

- Windows Linebreaks

  If you use Notepad on Windows to edit your documents, you can enable Windows linebreaks below.

  - Windows Linebreaks

  Warning: using Windows linebreaks may negatively impact performance for long notes.