# Help & Support

# About

Designed and developed by One Crayon
Icon courtesy of Paul Smith

## Email support

tapnote@onecrayon.com

- # Documents

  When you launch TapNote you will see a list of all your documents. A document can contain as little or as much text as you want.

  ## Adding a new document

  Tap the button to create a new document. Once the document is created, you can immediately start typing and the first few words will be used as your document's new name.

  ## Deleting a document

  Swipe across a document in the documents list and tap the button to delete it.

  ## Editing a document

  Tap a document in the list to begin editing it. When you are done editing, use the universal back gesture to return to the documents list.

  ## Sort your documents

  You can choose to sort your documents by name, most recently modified, or least recently modified in the TapNote preferences. Tap the menu to open the preferences from any screen. You can also quickly change the sort order by tapping and holding on the documents list header.

  ## Filter your documents

  In the documents list, start typing to filter your documents based on their names.

  ## Shortcuts

  Tap and hold a document in the list to open a context menu with options to email the document or open it in a new card. Use a forward swipe in the gestures area to create a new document.

- # Editing a document

  To edit a document, tap it in the documents list. Once the document is loaded, your cursor will automatically be placed at the end of the document, or you can tap to place it somewhere else.

  ## Renaming your document

  Tap the document name to rename your document. Tap out or hit enter to stop editing the name and return to editing the document's text.

  ## Untitled documents

  When you create a new document it will be called "untitled" by default. If you begin typing in an untitled, empty document, the name will be automatically set to the first line of your document (or first few words, if the line is long).

  ## Reading mode

  If you need to read or otherwise reference your document rather than edit it, rotate your phone to enter reading mode.

  ## Saving and exiting

  When you are done editing, use the universal back gesture to return to the documents list or toss the card off your screen. Your edits will be automatically saved.

  ## Quick Text

  While editing the document or title, tap the menu and then tap Quick Text... to quickly insert the current date and/or time (or use the shortcut touch+@). For more information, see the Quick Text section below.

  ## New Cards

  While editing a document, tap the menu and then tap Open in New Card to view the document in its own card (or use the shortcut touch+O). When you are done with the document card, throw it off the top of the screen as you would normally (your changes will be automatically saved).

  ## Email document

  While editing a document, you can choose to email it by tapping the menu and tapping Email Document... (or use the shortcut touch+E).

  ## Delete document

  While viewing a document, you can choose to delete it by tapping the menu, tapping Delete Document, and then confirming your decision.

  If you exit an untitled, empty document it will be automatically deleted without prompting.

  ## Document statistics

  To see how many words or characters are in your document, tap the menu and tap Document Stats... (or use the shortcut touch+S). Tap anywhere or use the universal back gesture to close the document statistics popup.

  ## Shortcuts

  To use any of the shortcuts listed in the menu, hold a finger in the gesture area and type the letter for the shortcut. To jump to the top or bottom of a long document, swipe down or up with two fingers instead of one.

- # Quick Text and Quick Notes

  Quick Text allows you to very quickly enter dates and times in your document.

  ## Simple quick text

  To insert the current date and/or time, tap the menu and then tap Quick Text... (or use the shortcut touch+@). Tap the item you wish to insert in the resulting popup, and it will replace the selected text (or be inserted at your cursor).

  To exit the popup window without inserting anything, tap anywhere else, use the universal back gesture, or press any key.

  ## Abbreviations

  You can use the following abbreviations for Quick Text and bypass the popup:

  - @date or @d: insert the current date
  - @time or @t: insert the current time
  - @datetime or @dt: insert the current date and time

  There are two ways to use abbreviations:

  1. Type the abbreviation you want and invoke Quick Text. The abbreviation immediately before your cursor will be automatically expanded.
  2. Type one or more abbreviations within a chunk of text, and select the entire chunk. When you invoke Quick Text, all abbreviations will be expanded in place.

  ## Simple quick notes

  If you have a WebOS 2.0+ device, you can use Just Type to either create a new document or append some text to an existing document. From anywhere the Just Type bar is shown, start typing and then choose "Quick Note..." in the Quick Actions section. You will need to tap the Preferences button to add Quick Notes to your list of available actions the first time.

  After tapping "Quick Note...", TapNote will launch and ask what action to take. If you know you are going to need to append text often to a particular document, open it in its own card to have the fastest access to it using Quick Note.

  You can use any of the Quick Text abbreviations within your Quick Note, and they will be automatically expanded. For instance, if you type "@time: phone call with Bill" what will be inserted will be something like "9:30 AM: phone call with Bill".

  ## Quick Note abbreviations

  Similar to Quick Text, you can use special abbreviations to make Quick Note even easier to use:

  - @new or @n: create a new document
  - @append or @a: append the text to an existing document

  You must place Quick Note abbreviations at the very beginning of your Just Type text, unlike Quick Text (which can go anywhere). For instance, to create a new document you might type "@new My new document".

- # Synchronization

  Synchronizing with Dropbox will backup your documents and allow you to edit or view them on your computer and other devices.

  If you are a new Dropbox user, sign up here to give both of us some extra free disk space.

  ## Synchronization schedule

  TapNote will automatically synchronize your documents:

  - On app launch
  - When you tap the button
  - When a document is saved
  - Periodically while the app is running

  TapNote may stay active for a short time after you close it while it pushes your most recent changes. If this happens, it will place a dashboard in your notifications area with upload progress and will completely exit once the upload is complete. Afterward, TapNote will not attempt to contact the server until the next time you launch the app.

  ## Handling conflicts

  If a document has been changed both on your device and on Dropbox since the last sync, a conflict will be generated. To resolve the conflict, tap it in the documents list and choose which version of the file you wish to keep. You may edit either version to manually merge changes.

  ## Past versions

  Dropbox saves all past versions of your files (including deleted files) for 30 days. If you make a mistake, you can revert to a previous version or restore a deleted file in the Dropbox web interface.

  ## Disabling sync

  If you wish to disable automatic sync, toggle Dropbox sync off in the app preferences. You can still tap the button to synchronize manually.

  ## Log out from Dropbox

  If you wish to disallow TapNote future access to Dropbox, you can do so on your Dropbox account page. If you do this, the next time you enable Dropbox sync you will need to log in again.

  ## Disallowed characters

  The colon character (:) is not allowed in document names. Additionally, if you use any of the following characters in a name, your file will not be transferred to Windows computers: < > " / \ | ? or *. More info.

- # Preferences

  You can access the app preferences from any screen by dragging down in the top left corner, or tapping the menu.

  ## Sync

  Enable or disable automatic Dropbox sync. If you disable it, you will still be able to sync manually.

  ## Document List

  The following options are available for sorting your document list:

  - Name: sorts alphabetically from A-Z
  - Newest: sorts from most recently modified to least recently modified
  - Oldest: sorts from least recently modified to most recently modified

  Choosing "Off" for "Show Summaries" will hide the document summaries from the list.

  ## Appearance

  This section allows you to choose how the application and your documents look when you are editing them. The theme will affect the entire app, font sizes will affect the documents list and the editing page, and the font family will affect only the editing page.

  ## Data

  If you do not wish to have TapNote prompt you when there is an update to download, you can switch "Check For Updates" to "Off". Information I gather and your privacy.

  ## Advanced preferences

  You can access the Advanced Preferences by tapping the menu from the Preferences screen. These are preferences that most people will never need.

- Debugging

  Enable sync debugging below to generate and email a sync log the next time you sync.

  - Sync Debugging

  If you are having any other problems, please email tapnote@onecrayon.com.