FAQ's |

Is there any way to sync with the SplashID desktop?
No, there is no way to synchronize with the SplashID desktop at this time. We plan on offering a sync solution in a future update, but we cannot provide a timeline for that project yet.
How do I import my data from the SplashID desktop?
Please follow these steps to transfer data from the SplashID desktop to the WebOS version. Note: You will need to export a version 4 file from version 4 SplashID desktop or later.
Open the SplashID desktop, and go to File > Export > SplashID vID. (Alternatively, you can export CSV).
Choose to export All Records, No Attachments, and do not set a password.
Connect the handheld to your computer as a disk drive, and put the vID (or CSV) file on the drive. Eject.
Run SplashID on the handheld and go to SplashID > Import vID (or Import CSV).
Select your file and the records will be imported.
If you need to do another import (eg. after updating your desktop database), use the Delete All Records command from the SplashID menu. Then import your new file.
I've previously owned SplashID. Do I need a new registration code? How much do crossgrades cost?
At this time, SplashID is in beta and is available free of charge. When ready, you will need a new license for the WebOS version.
How do I delete a single record?
To delete a single record, swipe from left to right with your finger over the item you wish to delete and it will reveal a delete button for it.
You can delete all records at once by going to SplashID > Delete All Records. This is useful for clearing out the data before importing a new VID or CSV file.
How do I backup and restore my data?
Tap the SplashID menu and select Backup. An email will be generated containing an encrypted text version of your SplashID records. Send this email to yourself as a backup. To restore the data, open the backup email, either from Sent items or in your Inbox if you sent it to yourself. From the menu items, choose Edit > Select All. Then select Edit > Copy from the menu items. Then switch to SplashID and choose Restore from the SplashID menu items. Then paste your encrypted data into the space provided by selecting Edit > Paste from the menu items. Then tap Restore. If you wish to overwrite the current records, use the Delete All Records menu option before performing the Restore.
How do I download and purchase the SplashID Desktop version for Windows or Mac?
To download, go to:
http://www.splashdata.com/splashid/download/standalone.htm
To purchase, go to:
http://www.splashdata.com/splashid/buy/standalone.htm