Frequently Asked Questions

### 1. When I tap on one of my contact's photos, it immediately calls them. How do I get to their details?

If you have a Preferred Number set up for that contact and you have Preferred Number Dialing on, Quick Contacts will place a call to the preferred number when you tap their photo. To go to their detail screen, press & hold on to their photo until the detail screen comes up.

### 2. Can I set my voicemail as one of the Quick Contacts?

Yes. Create a contact in the main contacts application with your own phone number there. Then go into Quick Contacts and set the contact you created as a Quick Contact.

### 3. The photo for my contact is different than their correct default photo. What happened?

Your contact has changed their photo and needs to be re-synced. Go into their details and then tap on the Resync icon. Choose the contact that you would like to re-sync and their photo should re-appear.

### 4. I've added/changed/deleted one of my contact's numbers but it is not correct in their details. Why?

Go into their details and then tap on the Resync icon. Choose the contact that you would like to re-sync and their updated phone numbers will appear.

### 5. When I try to SMS a contact, it says Unknown. Is something wrong?

This is a bug that Palm has acknowledged that will be fixed in the future. Re-sync your contact and it should fix the problem.

### 6. When I try to SMS a contact, it tries to SMS their home number instead of their mobile. Is something wrong?

This is a bug that Palm has acknowledged that will be fixed in the future. Re-sync your contact and it should fix the problem.

### 7. Why do I have to re-sync? Can't Quick Contacts do that for me? And when I re-sync, why do I have to select a contact instead of Quick Contacts just choosing the same person?

Currently, Palm has not made that feature available to all applications. Until that is available, this is the best way to keep contacts information synchronized when you know they have changed.

### 8. How do I call my Quick Contacts using my Google Voice number?

Use the Dialing Preferences for each contact to set the proper prefix and suffix. Here's an example how:

1. For your prefix, put in your GV phone number and put in the appropriate delays or prompts to make it work.
   For example, if your GV number is 13105551212 and your PIN is 1234, put this in the prefix:
   13105551212tt1234tt2t
2. For the suffix, put in a #.
3. This will dial your GV phone number, wait for 2 seconds, dial your PIN, wait for 2 seconds, dial a 2 (initiates a call from GV), waits for 1 second, dials the Quick Contact's phone number, and then dials a # (to complete the phone number).

Alternatively, you can substitute the t with a p so that you'll be prompted before each set of numbers are dialed. Play with the timing a little bit to see what works best for you.

### 9. I'm getting a blank white screen and don't see anything I've seen in the screenshots. What am I doing wrong?

Make sure you have the latest version of the WebOS. To check if you have the latest version, go to your Launcher and tap on the Updates icon.