# Help

Your device's Location Services must be set to on and a clear view of the sky is needed.
If you do have a good sky view and you still cannot get past the spinner, verify that you have phone service and try restarting your device.
The best results are obtained by entering a specific address, i.e.
123 Maple Dr., Hackensack, New Jersey.
Locations like businesses require a full address.
You should verify that the destination on the directions is specific enough for you before you begin navigating.
If your result is not specific enough, enter the full address.
If you travelled to a new area with your phone off or you are running this app after your phone has been off, it can take a long time to get a satellite fix. Sorry, there is no fix for that- it is a hardware issue.
*If you find this app to be helpful, please take the time to rate it in the Palm App Catalog.
Thank you for your interest in Disciple Skies Products.