## How to use the ticket app:

1. PICK A SHOW
2. PAY BY PHONE
3. COLLECT FROM BOX OFFICE

1. PICK A SHOW
We sell sameday tickets to ensure great prices and last-minute availability. Best Available tickets let our operator find you the best seats available on the day.

2. PAY BY PHONE
You can choose your exact seat numbers when you book, just call our call centre operator who will be happy to answer your questions and take payment. We accept Visa, Mastercard, Maestro, Solo, American Express.

You can book tickets until the very last minute before the show, just make sure you can get to the theatre in time!

3. COLLECT TICKETS FROM BOX OFFICE
Once you have paid you will be emailed your reservation number and you can pick up your tickets at the theatre box office anytime before the show by giving your name and having the credit card you purchased with as proof of purchase, simple!

For more information please visit our site http://blog.theticketapp.co.uk/

## About the ticket app:

The ticket app is by Dave, Mathias, Rich, Russ and Johnny at lastminute.com labs with our friends at Future Platforms.

## Privacy information

## A. Privacy Policy

### 1. General Introduction

lastminute.com understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information"). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information ("Personal Information"). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or one of our alternative distribution channels such as our WAP, mobile, digital TV services, Interactive Voice Recognition software or other channels as they evolve, or by providing your Customer Information to us or our third party service providers over the telephone, by email or other communication method ("Distribution Channels"), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

### 2. Who Controls your Customer Information?

Customer Information collected by us is controlled by Last Minute Network Limited (trading as 'lastminute.com') with its registered office at 39 Victoria Street, London, SW1H 0EU. Customer Information collected by lastminute.com is stored on a central databases, one hosted by Last Minute Network Limited in the UK and the other hosted by EDS our carefully selected third party provider in Tulsa, Oklahoma, USA.

### 3. What Personal Information do we collect and how?

The lastminute.com group collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. lastminute.com may collect Personal Information about you:

- when you register an account, Your Account, with lastminute.com
- when you purchase products and/or services
- when you participate in competitions, questionnaires and surveys
- when you contact us or our customer services personnel
- via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
- when you provide certain content to lastminute.com, for example testimonials and customer reviews
- from third party sources, for example credit checking agencies

Examples of Personal Information we collect in each case are:

#### Registration Information

You provide us with your username, password and email address when you register an account on our website at the Your Account section. Other details which you chose to provide in Your Account for example name, contact telephone numbers, marital status and other personal descriptions will also be retained by us and treated in accordance with this Privacy Policy.

#### Purchaser Information

You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other Distribution Channels.

#### Information from Competitions, Questionnaires and Surveys

When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.

#### Contacting us

When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

#### Implicit data capture

In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the lastminute.com website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

#### Cookies

Each website owned and operated by the lastminute.com group uses cookies (small text files containing a unique identification number). There are three types of cookies:

#### Session cookies

These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.

#### Permanent cookies

When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don't miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

#### Third party tracking devices

You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party's privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company's website.

#### Opting out

Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.

#### Information from other sources

We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.

### 4. How do we use your Customer Information?

lastminute.com will use your Customer Information for a number of different purposes including:

- For registering Your Account with lastminute.com
- For fulfilling orders
- For responding to your queries
- For improving your onsite experience and providing you with information about products and services, special offers and promotions.
- For internal operations and analysis

#### Registration

We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up. We may also obtain information about you from other sources and add this to Your Account profile for example, updated delivery details from couriers.

#### Fulfilling orders

When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the products and services you expect.

#### Responding to communications

We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by lastminute.com may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.

#### Improving your shopping experience

We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you. When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.

#### Internal administration and fraud prevention

We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

### 5. Who do we share your information with and why?

We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. lastminute.com does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

#### Third party suppliers and group companies

lastminute.com engages other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information (for example, local area information relating to a hotel booking), delivering products and services, processing credit card payments, providing search results, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities. We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends). Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party's use of your Customer Information and recommend that you check the specific terms on the relevant third party's websites relating to the use and disclosure of your Customer Information. To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.

#### Business restructuring

Like any other organisation, from time to time lastminute.com may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer either within or outside the lastminute.com group. In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.

#### Compliance with laws and regulations

We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of lastminute.com, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect of lastminute.com).

#### Transfers outside the UK

For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA) for example, to our data centre in Tulsa, Oklahoma, USA. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than UK data protection requirements. We will however take steps to ensure that your Personal Information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.

### 6. How do we keep your Customer Information secure?

In the UK we operate and are registered in accordance with applicable UK data protection legislation. We use leading technological and security measures (both electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information. Other than as strictly required by our payment providers and by our credit card companies to process payments, lastminute.com reveals only the last 5 digits of your stored credit card number to authorised personnel only.

### 7. How can you control your Customer Information?

lastminute.com understands that it is important that you have control over your Customer Information. You can view and change Your Account settings and information, including your contact email address by visiting the 'Manage your personal and site details' section in Your Account on the website. In particular, if you do not want to receive special offers and promotional communications from lastminute.com you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.

### 8. Changes to this Privacy Policy

lastminute.com may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.

## Terms and Conditions

This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels (such as Interactive TV ("IDTV"), mobile telephone commerce ("WAP") or interactive voice technology ("IVT") (the "Channels") and the purchase by you of the services and products we provide. Each Channel is owned and operated by a member of the lastminute.com limited group ("lastminute.com", "we", "us") however not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

General Section - please note that this section relates generally to your use of any Channel and to all products purchased.

1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels. We will not allow you to purchase any products from any of the Channels unless you have confirmed that you have read these terms.

2. Except for the sale of a very small number of products (such as, for some entertainment tickets) our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a restaurant. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.

3. All products sold through lastminute.com's Channels are not an offer by lastminute.com to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you an e-mail confirming the contract if you are purchasing from the website, from other Channels the confirmation may be different. For example when purchasing via WAP we will send you an SMS or via IVT our acceptance will be communicated when the product is delivered. The method of concluding a contract will be made clear on the relevant Channel.

4. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.

5. Where your contract is not with lastminute.com but with a third party supplier such as a tour operator or hotel, lastminute.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.

6. Please make sure that you have read and understood the more info sections on the Channels, it is your responsibility to make sure you have done so.

7. You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.

8. If there are any changes to the details supplied to us by you it is your responsibility to inform lastminute.com via our web form or by contacting our Customer Services as soon as possible.

9. We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.

10. Our Channels will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets to another at the same time. If you make that kind of booking we won't give you a refund.

11. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating lastminute.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.

12. lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

13. Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some travel bookings made with Visa, MasterCard or American Express credit cards. Currently, credit card fees are charged on flights, flight and hotel packages and hotel bookings. Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

## A. Privacy Policy General Introduction

### 1. General Introduction

lastminute.com understands the importance of keeping the information about you that you entrust to us confidential and secure ("Customer Information"). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences, credit card information ("Personal Information"). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or one of our alternative distribution channels such as our WAP, mobile, digital TV services, Interactive Voice Recognition software or other channels as they evolve, or by providing your Customer Information to us or our third party service providers over the telephone, by email or other communication method ("Distribution Channels"), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

### 2. Who Controls your Customer Information?

Customer Information collected by us is controlled by Last Minute Network Limited (trading as 'lastminute.com') with its registered office at 39 Victoria Street, London, SW1H 0EU. Customer Information collected by lastminute.com is stored on a central databases, one hosted by Last Minute Network Limited in the UK and the other hosted by EDS our carefully selected third party provider in Tulsa, Oklahoma, USA.

### 3. What Personal Information do we collect and how?

The lastminute.com group collects Customer Information supplied by you and uses it to provide you with a dynamic, personalised and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. lastminute.com may collect Personal Information about you:

- when you register an account, Your Account, with lastminute.com
- when you purchase products and/or services
- when you participate in competitions, questionnaires and surveys
- when you contact us or our customer services personnel
- via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies.
- when you provide certain content to lastminute.com, for example testimonials and customer reviews
- from third party sources, for example credit checking agencies

Examples of Personal Information we collect in each case are:

#### Registration Information

You provide us with your username, password and email address when you register an account on our website at the Your Account section. Other details which you chose to provide in Your Account for example name, contact telephone numbers, marital status and other personal descriptions will also be retained by us and treated in accordance with this Privacy Policy.

#### Purchaser Information

You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other Distribution Channels.

#### Information from Competitions, Questionnaires and Surveys

When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.

#### Contacting us

When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

#### Implicit data capture

In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the lastminute.com website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

#### Cookies

Each website owned and operated by the lastminute.com group uses cookies (small text files containing a unique identification number). There are three types of cookies:

#### Session cookies

These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation (for instance, if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it will still be there). Session cookies are required for the website to function but are not used in any way to identify you personally.

#### Permanent cookies

When you visit our website, we will assign a permanent cookie on the hard drive of your computer. You can view these by looking in the cookies directory of your browser installation. As the name implies, permanent cookies last for a long time and each time you visit our website you send us a copy of them allowing us to identify you from visit to visit. For instance, if you were looking at hotels in London last time you were on the website and the next time you visit us we have a great hotel deal, this cookie enables us to recognise you, so that we can show you that deal. The aim is to enhance your experience whilst on the website and make sure you don't miss out on great offers. Cookies do not contain any Personal Information for example, your name, address, email address, or telephone number, but simply a unique identification number that identifies your computer to us.

#### Third party tracking devices

You will see that we carry advertising relating to third parties on our website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on your hard drive to assess the effectiveness of their ads. They may aggregate information about your visits to our website and other websites retrieved via such cookies with other information that you may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party's privacy policies and practice and we would recommend that you take a look at these which in most cases will be found on that company's website.

#### Opting out

Although you cannot block "session" cookies as they are required for our website to function correctly you can configure your Internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the Internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc). Please refer to the relevant Internet browser manufacturer's website where you should be able to receive all the information you need.

#### Information from other sources

We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or address, delivery information from third parties engaged for record correction purposes etc.

### 4. How do we use your Customer Information?

lastminute.com will use your Customer Information for a number of different purposes including:

- For registering Your Account with lastminute.com
- For fulfilling orders
- For responding to your queries
- For improving your onsite experience and providing you with information about products and services, special offers and promotions.
- For internal operations and analysis

#### Registration

We will use the information that you provide to us when you register as a member on the website to set up and maintain Your Account. We will send you a confirmation email notifying you that Your Account has been set up. We may also obtain information about you from other sources and add this to Your Account profile for example, updated delivery details from couriers.

#### Fulfilling orders

When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the products and services you expect.

#### Responding to communications

We may use your Customer Information to respond to your queries for example, about an order or problems logging on, navigating the website or accessing Your Account. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by lastminute.com may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.

#### Improving your shopping experience

We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you. When you register Your Account or place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can change your preferences and unsubscribe for such communications at any time by visiting Your Account section of the website or by using the unsubscribe link at the bottom of emails you receive from us.

#### Internal administration and fraud prevention

We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.

We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

### 5. Who do we share your information with and why?

We are happy to say that we are not in the business of selling or renting your Customer Information to third parties. lastminute.com does however share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

#### Third party suppliers and group companies

lastminute.com engages other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information (for example, local area information relating to a hotel booking), delivering products and services, processing credit card payments, providing search results, communicating with you, including providing customer service, via telephone, email, post or otherwise and for promotional activities. We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends). Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party's use of your Customer Information and recommend that you check the specific terms on the relevant third party's websites relating to the use and disclosure of your Customer Information. To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.

#### Business restructuring

Like any other organisation, from time to time lastminute.com may restructure its business operations by selling one or more of its businesses (or part of a business) to a buyer either within or outside the lastminute.com group. In such transactions, your Customer Information could be transferred as part of the relevant sale. If this is the case, we would contact you to let you know.

#### Compliance with laws and regulations

We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of lastminute.com, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect of lastminute.com).

#### Transfers outside the UK

For any of the above purposes, we may need to send your information internationally including to countries outside the European Economic Area (EEA) for example, to our data centre in Tulsa, Oklahoma, USA. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than UK data protection requirements. We will however take steps to ensure that your Personal Information is transferred, stored and processed in accordance with appropriate security standards and in accordance with the terms of this Privacy Policy and applicable data protection laws.

### 6. How do we keep your Customer Information secure?

In the UK we operate and are registered in accordance with applicable UK data protection legislation.

We use leading technological and security measures (both electronic, physical and procedural) to ensure the safety and confidentiality of your Customer Information through collection, storage and disclosure. Such measures include maintaining a secure encryption based transmission system, intrusion detection and prevention software and virus protection software in respect of Customer Information. Other than as strictly required by our payment providers and by our credit card companies to process payments, lastminute.com reveals only the last 5 digits of your stored credit card number to authorised personnel only.

### 7. How can you control your Customer Information?

lastminute.com understands that it is important that you have control over your Customer Information. You can view and change Your Account settings and information, including your contact email address by visiting the 'Manage your personal and site details' section in Your Account on the website. In particular, if you do not want to receive special offers and promotional communications from lastminute.com you can set your preferences to opt out via Your Account or by using the unsubscribe link at the bottom of emails you receive from us.

### 8. Changes to this Privacy Policy

lastminute.com may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.

## B. Hotels

Please note: Photo identification of the person whose name is on the booking must be provided when checking in.

### Hotel Cancellations / Amendments

In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.

lastminute.com applies an administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.

In addition to the lastminute.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.

If you send us your cancellation in writing, cancellation is not immediate, lastminute.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turn around time into consideration when putting your cancellation in writing.

2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.

4. If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.

5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.

6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

7. Unless otherwise stated, breakfast, lunch and dinner are not included.

8. Star ratings may differ according to the country where the hotel is located and are out of the control of lastminute.com. Please note that all ratings shown on the website are lastminute.com ratings and not official ratings. Therefore lastminute.com cannot be held responsible for any misconceptions relating to star ratings.

9. Please note foreign hotel room advertisements displayed on the UK website of lastminute.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of lastminute.com.

10. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.

11. In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

## C. Restaurants

1. If you use lastminute.com to book a restaurant on your behalf you will only have to pay the relevant restaurant after you have eaten unless it is clearly indicated in the product information that you are to pay either (a) the restaurant or (b) lastminute.com for the meal in advance.

2. If you wish to cancel your booking please contact the restaurant directly. The restaurant's contact details can be found in your confirmation e-mail. Please note the restaurant's cancellation period will be stated in the product information section on the Channel and in your booking confirmation email. The decision whether to debit your card with a cancellation fee or "no-show" fee shall be entirely at the discretion of the individual restaurant.

3. Failure to attend the restaurant at the reserved time may result in you being charged a "no-show" fee by the restaurant

4. lastminute.com will not charge you a booking fee for your restaurant booking.

5. Please ensure you take a copy of your restaurant booking confirmation email for presentation to the restaurant.

6. The restaurant reserves the right to require you to vacate your table after a period of time

### Restaurant and Event Packages

1. For the avoidance of doubt, lastminute.com acts as a disclosed agent for third party restaurants and event ticket suppliers. What this means is that the contract for a lastminute.com pre-packaged restaurant and event package, comprising a restaurant booking and event tickets via any of the Channels ("Restaurant and Event Package") is between you and the restaurant and event ticket supplier. There may also be additional terms and conditions governing this contract. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services

2. When you purchase a Restaurant and Event Package you will be required to pay the full amount of the Restaurant and Event Package to lastminute.com at the time of making your booking.

3. Restaurant and Event Packages are non-refundable. Any cancellations will incur a 100% cancellation fee.

4. Any additional food and/or beverage purchases over and above what is included in your Restaurant and Event Package must be paid directly to the restaurant and/or event venue.

5. To claim your table reservation and event tickets, please present a copy of your confirmation email and the credit/debit card you made the booking with via the Channels when arriving at the restaurant and event venue. If you don't have a printer, make a note of the order number at the top of your confirmation email and present this with your credit/debit card.

6. Please ensure you arrive at the restaurant or event venue in plenty of time.

7. Please see the Tickets section immediately below for additional terms and conditions.

## D. Other Miscellaneous Section

1. Costs of foreign products or services may be subject to currency fluctuations.

2. All prices include VAT and delivery within mainland UK, unless otherwise stated.

3. The website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets at another at the same time. If you make that kind of booking, we will not give you a refund.

4. If there are any changes to the details supplied by you, it is your responsibility to inform lastminute.com as soon as possible.

5. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing goods or services or entering auctions are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product, service or Bid.

6. Please note that most goods are non-refundable and non-exchangeable, subject always to your statutory rights, but ultimately your contract is with the Vendor and any decision regarding returning the goods you have purchased is at their discretion.

7. Where the Vendor is not lastminute.com but a third party such as a tour operator or hotel, lastminute.com may pass on your credit card and any other essential booking details to that third party. The placing of an order or Bid by you for any goods or services will constitute your consent to us passing on such details.

8. We will not send you e-mails that you do not wish to receive but we cannot guarantee that third parties to whom your details are sent will not do so.

### Applicable Law

9. Every auction shall be deemed performed and concluded in England. English law shall govern every aspect of auctions held at lastminute.com and any subsequent contractual agreement.

### Liability

10. We attempt to ensure that the information available on the website at any one time is accurate. However, the Vendor remotely uploads product names, details and descriptions via an extranet facility. This means that lastminute.com cannot guarantee the accuracy of such information. We cannot be responsible for updating such information and we cannot guarantee that it will be fault-free.

11. We cannot be responsible for goods and services offered by us as agents for third party Vendors or for any aspect of the relationship between you and that third party.

12. lastminute.com does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services at any time.

13. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.

14. The website is provided on an "as is" and "as available" basis. lastminute.com makes no representation and excludes any warranty, express or implied, as to the availability, quality, timeliness, performance or fitness for a particular purpose of any of the products or services auctioned at lastminute.com.

15. lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

16. lastminute.com does not accept any liability for any losses or claims arising from any inability to access the website, any interruption in the conduct of any auction nor for any failure to complete a transaction.

17. lastminute.com does not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or for any products or services purchased from the website.

18. lastminute.com will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.

19. This Liability section applies only to the extent permitted by law.

### Travel and Breaks

20. Flight tickets and package holidays purchased through lastminute.com will be subject to the terms and conditions of the operator of your flight or holiday.

21. The relevant airline or tour operator reserves the right to change flight details and routes or holiday details.

22. Any Visa, Passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation and inoculations is not the responsibility of lastminute.com or the Vendor of the products or services.

23. All hotel discounts advertised are based on discount from the full rack rate including VAT and are correct at the time the offers are first advertised on the website.

24. Prices are advertised on a per room per night basis and include VAT unless otherwise stated.

25. You will be charged in the local currency by the hotel. Currency fluctuations may occur at the customer's own expense.

26. In the auction of a package holiday, we are acting as retail agents for ATOL holders whose details are contained within the offers on the Holidays pages.

### Investor Information

27. The information on this website is intended to be useful and informative for customers of and investors in lastminute.com. However, please note that the contents of this website do not constitute an invitation to invest in shares of lastminute.com.

### Use of the site content

28. The copyright in this website belongs to lastminute.com. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out pages from this website for your personal use.

### Links

29. lastminute.com assumes no responsibility for the contents of any other websites to which the lastminute.com web site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyperlinked sites. lastminute.com may not have control of such websites. The inclusion of any hyperlinks to such other websites does not mean that lastminute.com endorses the material on such websites or has any association with the owner thereof.

### Privacy

30. We are Last Minute Network Limited (trading as 'lastminute.com') and our registered address is 39 Victoria Street, London, SW1E 6JP. lastminute.com takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

31. When do we collect data?

(f) We can collect data on you from a variety of different sources.

(g) When you purchase products or services from the site;

(h) When you become a subscriber;

(i) When you speak to our customer services personnel;

(j) Via explicit data capture measures, for example by entering competitions and completing surveys; and

(k) Via implicit data capture measures such as studying which pages you read the most and the use of cookies. In any of the above cases the data we collect could be personal data.

32. What do we do with your personal information?

When you buy anything via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

33. lastminute.com retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

34. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

35. For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

36. Beginning 1 January 2004, the personal information that you submit to us through the lastminute.com auction site will be collected, stored and processed at our third party service provider's data centre in the Canada. Canada has data protection laws that are as stringent than those in the UK.

37. By becoming a lastminute.com auction customer you consent to the collection, storage and processing of your personal information in Canada.

38. Cookies

Cookies are small files which are sent to your browser and stored on your computer's hard disc. If you have registered with lastminute.com, then your computer will store an identifying code in the cookie which means you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.

39. Data

In the UK we operate and are registered in accordance with applicable data protection legislation.

40. Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by lastminute.com in the manner set out in this Privacy Policy. Some information and e-mails sent to lastminute.com may be used as testimonials but no e-mail address or contact details will be displayed.

41. Contact

If you have any questions or concerns about the information we hold about you, you can also email via the helpdesk.

### Miscellaneous

You accept financial responsibility for all transactions made under your name or account.

In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.

You must make sure that all the information you provide to us is true and accurate.

You must not use the website for speculative, false or fraudulent bookings.

Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.

Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.

The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.

This user agreement is between you and lastminute.com and is governed by the laws of England and Wales.

If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

1. by online email webform;
2. by writing into our Customer Relations Department on lastminute.com Customer Relations Department, 4th Floor Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD; or
3. by calling us on 08712223200 (international: +441483909006).

In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.